Case Manager (Service Coordinator)

**Looking for a job working in your community and advocating for those underserved individuals? See Below!!**

Service Coordination, Inc. is looking for Service Coordinators with a passion to serve and work within your community people who LOVE what they do and who are ready to *finally* be taken care of to the same degree that they care for others!

Why should YOU want to work with us?

• We offer competitive pay, including ALL travel (mileage + drive time) and quarterly bonus potential
• Generous Employee Referral Program
• Excellent benefits, including a tuition reimbursement program, a student loan repayment program, medical, dental and vision plans, 100% employer paid short-term and long-term disability and life insurance, 403(b) match (up to 5% of your annual salary), generous vacation and sick leave accrual and holiday pay
• Extensive paid training and employer-provided laptop and cell phone
• Supportive Leadership Teams that want you to succeed, participate in your training and facilitate open communication through monthly Town Halls and Annual Reviews

Our roots at SCI extend back to 1982, and our mission has always been the same: to effectively care for our team, our community and the people that we support. SCI provides quality case management and other related services by helping people understand what their choices are and connecting them to resources in their communities in ways that respect their dignity and rights.

Even during the COVID-19 shutdown, our Service Coordinators didn't miss a beat. They adapted to their surroundings and found new ways to ensure they remained available and helpful to the individuals they support. Does this sound like you? Send us your resume for review! We'd love to see what you bring to the table!

If you are the type of person who welcomes a challenge and is looking for a rewarding position where you can truly make a difference, please contact us to learn more!

Apply based on your County:

When applying for a job posting, it is important to apply to the county you live in for the following reasons:

• By working in the County you live in you will have a better understanding of the need, concerns and resources in the community, which can help you to provide better service to the people you are supporting.
• Working within the County you live in will ensure that you are able to meet the expectations of the position. For example, our Case Managers are responsible for billing roughly 75% of their worked time and, travel time, while it is worked and paid time, is not a billable activity. Therefore, traveling too far to support the people on your caseload will inhibit your ability to meet the expectations of the position.
• You will be eligible for mileage reimbursement at the federal rate.

If your County is not listed in the job posting, it is best to apply to the closest County that is listed.

Position Title: Service Coordinator

Employment Status: Full-time

Reports to: Supervising Service Coordinator

Creation Date: 11/1/2022

Agency Division: CCS

FLSA Status: Non-Exempt

Revision Date: 2/25/2025

SCI Summary: SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health's Targeted Case Management and Supports Planning work models as well as a concierge level geriatric care management and care partner model.

Position Summary: Provide Case Management services to individuals who have an intellectual disability and/or developmental disability. Primary objectives of this position to include: Establish positive working relationships through a solution-based approach with each person served, their team and additional external stakeholders. Routinely explore options, areas of interest and preferences and growth opportunities for each person served. Establish and monitor an annual Person-Centered Plan that identifies outcomes important to the person, outlines support needed and required, and secures ongoing support services and continuously monitors and evaluates the quality of the services provided. Meet state-mandated requirements for all duties of the Service Coordinator role. Identify and secure ongoing support services and provide assistance to individuals with developmental disabilities. Establish a Person-Centered Plan (PCP) for services, implements, and continuously monitors and evaluates the quality of the services provided. Ensure that the services provided meet state-mandated standards.

SCI Team Member Expectations: All SCI Team Members are expected to:

Ensure services provided follow the organization's mission statement, core operating values and policies and procedures. follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity.

• Advocate on behalf of individuals, provide resource information, and educate them to become more self- determined.
  • Provide education to individuals and their families
  • Provide education on how to coordinate and advocate for services
  • Encourage individuals to empower themselves and achieve optimal level of independence
  • Educate individuals on the principles of self-determination
• Collect information and documentation related to eligibility for DDA services and recommend eligibility and priority to DDA.

• Meet with individuals and/or family to obtain information
• Obtain relevant information and supporting documentation
• Complete a Comprehensive Assessment (CA)
• Plan for, and update Person Centered Plans (PCPs)

• Plan for, facilitate, develop, and continually update Person Centered Plans (PCPs) that document service needs for individuals eligible for DDA services.
  • Engage in person-centered planning process with individuals
  • Develop and write the PCPs in collaboration with the individual
  • Conduct PCP preparations with the individual
  • Write the Self-Directed Plan
• Research, identify, refer, and coordinate resources and services to achieve the outcomes specified in individual's PCPs, and share resources with other team members.
  • Travel to meet with support staff
  • Provide information, makes referrals, and assists individuals
  • Assist individuals with transitioning
  • Complete required paperwork and follows up for waivers
  • Identify services and collaborate with providers for individuals in state facilities to transition successfully into the community
  • Identify services and collaborate with providers to support those with forensic involvement
• Monitor Person Centered Plans (PCP) and conduct follow-up activities.
  • Conduct on-site visits to observe individuals
  • Conduct timely visits and contacts as defined in regulations
  • Obtain information regarding individuals' progress toward goals
  • Submit the Recertification of Need (RECON)
  • Identify new medical and health services, and other individual needs
  • Submit recommendations for new DDA priority category
  • Complete the Agency Investigation Report (AIR)
  • Apply or re-apply for necessary programs or services
  • Communicate with provider regarding resolution of individual's concerns
  • Oversee provision of documentation to apply for medical assistance
• Adhere to SCI and policies and procedures.
  • Meet performance utilization benchmark to ensure compliance with SCI standards
  • Maintain individuals' HIPAA records in secure locations
  • Utilize tracking and time management tools

• N/A

• A bachelor's degree from an accredited education program in a human services field; OR
• A bachelor's degree in a non-human services field, from an accredited education program, with two years of experience in a human services field

• Experience working with people with developmental disabilities

• People Come First (Customer Focus): Thinks and acts with people we support in mind when making decisions. Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services.
• Building Relationships and Connections: Interpersonal savvy. Relates to all kinds of people. Builds appropriate rapport, uses diplomacy and tact, diffuses high-tension situations comfortably. Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders)
• Education (Informing Others): Quickly finds common ground to solve problems. Is seen as a cooperative team player. Provides coaching and mentoring to Team Members. Consistent communicator, provides Team Members with the tools they need to perform their jobs in a timely manner. Explores all available options to make the best decision for internal and external holders
• Diversity: Values, appreciates and honors the ways in which cultural differences can create value in organizations. Is service oriented: Demonstrates a commitment to the philosophies for services and the goal of independence for the people we serve. Raises awareness in communities to appreciate the similarities and unique gifts of each person. Interacts with all kinds of Team Members equitably, deals effectively with all races, nationalities, cultures, disabilities, ages, and genders, supports equal and fair treatment and opportunity for all.
• Driving Solutions (Perseverance): Pursues all initiatives with energy, drive, and the goal to succeed.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Tech Savvy: Anticipating and adopting innovations in business - building digital and technology applications
• Ensures Accountability: Holding self and others accountable to meet commitments
• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization
• Resourcefulness: Securing and deploying resources effectively and efficiently
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goal

Physical Demands: Generally, presents standard office environment. Must be able to remain in a stationary position >95% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds. Vision abilities required by this job include close vision. Ability to operate a motor vehicle. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations.

IT Roles must be able to position self to maintain computers and equipment, including under desks and in server room(s). Frequently moves equipment weighing up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is subject to change at any time.

SCI does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

#SCIIH

#INDSCIL

Disclaimer: The recruitment process is approved by Service Coordination Inc.’s (SCI) Team Member Experience Advisory Committee and subject to change based on business needs.

SCI is an equal opportunity employer and committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information. SCI is also committed to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process. To request a reasonable accommodation, contact Kathryn Eckert at ... or ....

SCI is committed to fostering a safe and productive workplace for all Team Members and individuals engaged in business with the organization. As such, all positions require the completion and passing of a 9-Panel Drug Screening within 48 hours after accepting an offer of employment. A 9-Panel Drug Screening tests for illegal drugs within the State of Maryland.

SCI does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.