Patient Services Coordinator III - Bradford OBGYN - Matthews

Job Summary Novant Health Bradford OBGYN - Matthews is seeking a Patient Services Coordinator III Why Novant Health? At Novant Health, we are dedicated to providing the most remarkable patient experience, in every dimension, every time. We believe in fostering a supportive, inclusive, and empowering environment where team members are valued and inspired. We are seeking a detail-oriented, compassionate, and highly organized Patient Services Coordinator III to join our OBGYN & Women's Health team. This role is essential in ensuring seamless administrative support for patients navigating their prenatal, postpartum, gynecological, and reproductive health needs. If you are passionate about women's healthcare and enjoy working in a fast-paced, patient-centered environment, we invite you to apply! About the Role As a Patient Services Coordinator III, you will be responsible for patient registration, scheduling, check-out, billing coordination, and administrative support. Your role will help create a smooth, efficient, and welcoming experience for every patient while supporting the clinical and administrative teams. This is an exciting opportunity to be part of a women's health-focused practice, ensuring patients feel heard, supported, and cared for throughout their healthcare journey. Essential Functions Patient Registration & Check-In: Greet patients warmly and ensure accurate demographic and insurance information is entered into the system. Verify and update insurance details, copy insurance cards, and ensure all forms are correctly added to patient records. Collect co-pays, ensuring payments are processed efficiently. Communicate any changes in demographic or insurance information to the appropriate departments. Patient Check-Out & Financial Coordination: Verify and process patient charges in the electronic system. Review and confirm insurance details at check-out, scheduling follow-up appointments if needed. Collect patient balances due and reconcile daily financial transactions, including cash, checks, and credit card payments. Generate daily reports and ensure charge audit work queue errors are corrected before releasing charges. Assist providers and staff with billing concerns and charge capture. Scheduling & Appointment Coordination: Schedule OBGYN appointments, prenatal visits, postpartum care, ultrasounds, and specialty procedures. Ensure appointments align with physician availability, patient preferences, and urgency of care needs. Work closely with the clinical team to ensure seamless scheduling and appointment flow. Administrative & Clerical Support: Answer phone calls, assist patients with questions, and ensure timely and professional communication. Assist with filing, making copies, and maintaining accurate patient records. Serve as a key resource for billing, insurance verification, and patient financial inquiries. Epic & Charge Entry Audit: Resolve billing and insurance claim errors within Epic, including Follow-Up, Claim Edit, and Charge Review queues. Research and analyze denials, missing guarantor issues, and coding discrepancies to ensure accurate charge processing. Work closely with practice coders and revenue cycle advocates to optimize billing accuracy. Serve as a liaison between providers, patients, and insurance carriers to address billing concerns. Human Experience & Patient Engagement: Proactively round on patients, ensuring they feel welcomed, supported, and informed about visit details, wait times, and next steps. Explain billing, scheduling, and appointment processes in plain language, utilizing teach-back methods to ensure patient understanding. Foster an inclusive environment where diversity is celebrated, ensuring all patients feel valued and respected. Model Novant Health's mission, vision, and values, ensuring they are reflected in every patient interaction. Teamwork & Communication: Collaborate with providers, nurses, and support staff to enhance workflow and patient satisfaction. Share and initiate regular and professional communication with co-workers. Participate in team meetings and quality improvement initiatives to enhance the patient experience. What We're Looking For: High school diploma or GED - Required. Experience in patient services, medical office administration, or healthcare billing - Preferred. Strong understanding of insurance verification, patient registration, and billing processes. Experience with Epic or other electronic health record (EHR) systems - Preferred. Excellent customer service, communication, and organizational skills. Ability to multi-task in a fast-paced women's health environment while maintaining attention to detail. Why You'll Love Working Here: Make a direct impact in OBGYN & Women's Health by ensuring seamless patient experiences. Competitive compensation & benefits package. Opportunities for career growth within a leading healthcare system. Tuition reimbursement to support your continued education and professional development. A welcoming, supportive, and patient-centered work environment. Access to cutting-edge resources and training in women's healthcare administration. Join Us in Supporting Women's Health! If you're passionate about women's healthcare and patient-centered service, we invite you to apply today! At Novant Health, we don't just offer jobs-we offer fulfilling careers with purpose. #JoinTeamAubergine #NovantHealth #OBGYNCareers #WomensHealth - Let Novant Health be the destination for your professional growth. Responsibilities It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. Our team members are part of an environment that fosters team work, team member engagement and community involvement. The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm". Qualifications Education & Experience Requirements Education: High School Diploma or GED - Required. Experience: One year of clerical experience in a medical office setting - Preferred. Other related administrative experience may be considered in lieu of medical office experience. Required Skills & Qualifications: Proficiency in medical office software, including: Updating patient demographics Posting charges and copays Scheduling patient appointments Strong verbal communication skills to effectively engage with patients, providers, and staff. Ability to adapt to changing priorities in a fast-paced healthcare environment. Excellent organizational, problem-solving, and critical thinking abilities. Ability to interact professionally with individuals of all cultures and levels of authority. Commitment to maintaining confidentiality and handling sensitive information with discretion. Team-oriented mindset, with the initiative to work independently when needed. Basic medical terminology knowledge (acquired through formal coursework or work experience). High-level proficiency with Epic Systems. Detailed understanding of multiple payer billing requirements. Familiarity with coding requirements specific to practice specialties. Preferred Skills & Qualifications: Proficiency in all computer software utilized in the practice. Job Opening ID 73656